Returns & Exchanges
At Brooklyn Bedding, we want you to love your sleep experience, which is why we offer a 120-night risk-free trial on all our mattresses and a 30-day return window for accessories. If you are not completely satisfied, we provide a hassle-free process to ensure you find the perfect comfort solution.
Initiate Your Request
Contact our dedicated sleep specialists after the mandatory 30-day break-in period to start your return or exchange process.
Verification and Approval
Provide your order number and a brief explanation of your concerns so our team can authorize your return and explain the next steps.
Schedule Removal or Shipping
For mattresses, we will help you coordinate a local donation or pickup; for pillows and bedding, we will provide a prepaid shipping label.
Receive Your Refund
Once we receive confirmation of the donation or the returned items at our facility, we will issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing